Videos
Spectrum of Care
Tools Used: Vyond
Client: Modern Animal
Role: Research, Design, Develop
Scenario: This video supported a training for clinic leaders to be able to train their care teams in Spectrum of Care. Spectrum of Care, in the context of the veterinary industry is the wide range of care options that veterinarians can provide.
Challenge: What can we do to ensure that care teams are offering a spectrum of care where needed?
Solution: By asking open-ended questions, and paying attention to a member's body language, care team members can offer the spectrum of care that makes the most sense for that pet at that time. This ensures quality of care for every pet.
Effective Communication for Client Success
Tools Used: Vyond
Client: IDOL Academy Personal Project
Role: Research, Design, Develop
Challenge: There has been a noticeable decline in overall performance after recent feedback was received from those in leadership positions.
Solution: A Vyond video is a great solution to demonstrate the positive effects of communicating effectively with clients.